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Terms & Conditions
Last updated: January 2026
1. Introduction
Welcome to Elite Luxury London. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.
2. Company Information
Elite Luxury London is a luxury consignment business specializing in pre-owned designer handbags and accessories. We are based in London, United Kingdom. For any inquiries, please contact us at info@eliteluxurylondon.com.
3. Products and Services
All products sold on our website are pre-owned designer items unless otherwise stated. We make every effort to accurately describe and photograph each item. Product descriptions include details about condition, measurements, and included accessories. Colors may vary slightly due to monitor settings.
4. Authentication Guarantee
Every item sold by Elite Luxury London is guaranteed to be 100% authentic. Our team of experts thoroughly inspects each piece before listing. We examine all aspects including materials, craftsmanship, hardware, serial numbers, and date codes. If an item is found to be inauthentic, we offer a full refund.
5. Pricing and Payment
All prices are listed in GBP (British Pounds) unless otherwise indicated. Prices include VAT where applicable. We accept major debit cards, credit cards, Klarna, and Shopify Pay. Payment must be received in full before items are dispatched. Prices are subject to change without notice.
6. Shipping and Delivery
We offer shipping internationally. Shipping costs and estimated delivery times are provided at checkout. Risk of loss and title for items pass to you upon delivery. We are not responsible for delays caused by customs, weather, or carrier issues beyond our control. Customs duties and taxes are included for UK orders. For countries outside the UK, additional customs charges and duties may apply.
7. Returns and Refunds
All sales are final. We do not accept returns for change of mind. Exceptions are made for items that are significantly not as described or have authenticity concerns. Any issues must be reported within 24 hours of delivery with photographic evidence. Refunds, when approved, will be processed to the original payment method.
8. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Elite Luxury London or our licensors. Designer brand names and logos are trademarks of their respective owners. We are not affiliated with or endorsed by any designer brands.
9. Limitation of Liability
Elite Luxury London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the item in question. We are not responsible for any loss of data or technical issues beyond our control.
10. Privacy Policy
Your privacy is important to us. Personal information collected through our website is used solely for order processing and customer service. We do not sell or share your information with third parties for marketing purposes. Please refer to our Privacy Policy for full details.
11. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website constitutes acceptance of any changes. We encourage you to review these terms periodically.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at info@eliteluxurylondon.com. We aim to respond to all inquiries within 24-48 hours during business days.
